Terms & Conditions
Terms and Conditions
At Pro Tutu Studio, your satisfaction is our priority. We gladly accept returns of items that are unworn, unwashed, and in their original packaging within 30 days of delivery. To qualify for a full refund, we request that the returned items remain intact and free of any signs of wear.
Addressing Incorrect Body Measurements:
Ensuring precision in measurements is crucial for our tailored items. In the event of incorrect measurements leading to a return, we offer a free alteration service, provided the garment can be adjusted. The customer is responsible for covering the shipping costs in this case.
If, however, you decide to cancel the order, we understand. In such cases, a 50% refund will be issued to you promptly. Alternatively, if you prefer the item to be remade with the accurate measurements, we are pleased to offer a 50% discount off the original price. Your satisfaction is our priority, and we aim to provide flexible solutions to meet your needs.
Please allow up to 1 week for the complete processing of your return.
Please note that original shipping fees are not refundable.
If you have any questions or need further clarification, feel free to contact us. Your satisfaction is essential to us at Pro Tutu Studio.